At Art Lounge, we’re committed to providing you with high-quality products and exceptional service. Please review our policy details below before completing your purchase.
General Policy
- All Sales Are Final: Once your purchase is completed, all sales are final. We do not offer cancellations, returns, or refunds on any items. This policy helps us maintain competitive pricing and continue offering you quality products.
- Defective Items: If you receive a defective or damaged item, please contact us immediately and we’ll resolve the issue promptly.
- Sale Items: Items purchased during promotional offers or sales are final sale and cannot be returned, exchanged, or refunded.
Credit Notes & Exchanges (Prepaid Orders Only)
- For prepaid orders, we may consider issuing a credit note or offering a product exchange of equal value on a case-by-case basis and only under valid reasoning.
- Each request is carefully reviewed by our team; all decisions made by our team are final.
- Approved credit notes are valid for 6 months from the date of issue.
Online Orders
- No Cancellations: Please review your order carefully before completing your purchase, as we cannot cancel orders once they are placed, regardless of shipping status.
- Special Circumstances: We understand that exceptional situations may arise. Please reach out to discuss your specific case.
Offline Locations
Our retail locations follow the same policy outlined above. For any questions or exceptional circumstances, our in-store team is ready to assist you.
Contact Us
We’re here to help! If you have any questions about this policy or need assistance, please contact us and we’ll be happy to support you.
